Join UNOPS as Senior Communications Officer – Lead Digital Content & Global Engagement

Maintenance and improvement of Digital Platforms:

• Coordinate with external and UN stakeholders to ensure DCO-backed Drupal websites are effectively integrated with DCO proprietary data systems, including UN INFO and IMS, requesting enhancements and monitoring their deployment and maintenance.
• Contribute to the enhancement and maintenance of interactive transparency and accountability data portals, including for the Special Purpose Trust Fund (SPTF), monitoring and updating content, managing changes to project scope, mitigating potential risks and identifying solutions.
• Draft and maintain institutional governance documents for DCO-backed digital platforms in collaboration with external and UN stakeholders, including documents related to Search Engine Optimization (SEO), accessibility, and multilingualism.

Project Management and Content Creation:

• Serve as technical focal point for digital design and development projects related to DCO-managed web and social media platforms, coordinating schedules, maintaining resources and organizing knowledge-sharing activities.
• Produce or oversee the production of text and multimedia products, including web stories, blogs, press materials, photo stories, data visualizations, podcast/video scripts, social media posts, etc., conducting interviews and undertaking extensive multilingual content and audience research to compile relevant information that optimize impact and exploring new tools and techniques, including Generative Artificial Intelligence (AI) and Virtual Reality (VR) to make content more interactive and engaging.
• Develop and maintain website information architecture, prepare content production plans, write drafts, edit copy, and coordinate content review and approval in collaboration with DCO partners at the local, regional and global levels.
• Perform translation, editorial and technical quality assurance tasks, including during the development of interactive electronic reports, audio and video products related to the work of DCO and the RCS.

  Monitoring and Evaluation:

• Monitor and evaluate the performance of DCO-backed digital platforms, regularly assessing Key Performance Indicators (KPIs), traffic data and other analytics to inform data-driven decisions related to the platforms’ maintenance and enhancements.
• Monitor and analyze current events, public opinion, press coverage, and information needs, proposing relevant adjustment to content creation and promotion strategies to maximize impact.
• Contribute to the development and maintenance of resources used to monitor and evaluate the performance of DCO-managed platforms and DCO-created content, including online planning/collaboration platforms and data repositories.

4. Qualifications, Experience and Language requirements:

a. Education

• An advanced university degree (Master’s degree or equivalent) preferably in communications, information technology or in a field related to the post description with two (2) years of relevant experience is required; OR
• A first-level university degree (Bachelor’s degree or equivalent) preferably in communications, information technology or a field related to the post description with (4) years of relevant experience is desirable.

b. Work Experience

Required**:**

• Relevant experience is defined as experience in public information, journalism, computer science, information technology, digital marketing, or related areas.
• Experience creating text and/or multimedia content for websites and/or social media channels in a professional capacity to mobilize multilateral collaboration is required.
• Experience working with Drupal or comparable content management systems such as Joomla, Typo3, WordPress, etc. to host complex, multilingual interactive websites is required.

Desired:

• Experience developing data visualizations for website and social media outlets using Power BI, Tableau, Adobe Creative Suite, Canva or comparable tools is desirable.
• Experience working with project management concepts including Agile, PMP, PRINCE2, Scrum, etc. is desirable.
• Experience working with the UN System, or a comparable international organization is desirable.

c. Language

• Fluency in English (read, write, speak) is required.
• Knowledge of any of the other UN official languages will be considered as an advantage