Sidian Bank Invites Applications for Vacant Senior Officer – Debt Recovery Position (Kenya)

Job Purpose

Sidian Bank is seeking a highly skilled Senior Officer – Debt Recovery to join its team. The role holder will be responsible for managing and recovering from the allocated Non-Performing Loans (NPLs) portfolio across all banking sectors. The officer will strategize to return accounts to performing status, achieve full recovery, or exit, while ensuring compliance with the Bank’s credit policies and regulatory guidelines.

Key Responsibilities

1. Debt Collection Strategies

• Proactively manage assigned portfolio to ensure timely debt collection and minimize provisions.

• Review restructuring, rescheduling, and re-aging proposals for distressed accounts.

• Track early detection of problem accounts and escalate as per collection strategy.

• Monitor legal processes and coordinate with external agents on repossessions/auctions.

• Prepare collection reports and recommend debt book clean-up strategies.

2. Customer Service

• Provide customers with account status updates and repayment information.

• Respond promptly to customer queries and minimize complaints.

• Encourage customers to take up additional loan products and business accounts.

• Deliver timely feedback through callbacks, statements, and follow-ups.

3. Risk & Compliance

• Ensure compliance with CBK regulations, Banking Act, and Credit Policy.

• Adhere to AML/CFT policies and Data Protection Act requirements.

• Safeguard bank information integrity in line with cybersecurity protocols.

• Maintain strict compliance with statutory requirements and industry regulations.

Decision-Making Authority

Reports directly to the Manager – Debt Recovery.

Academic Background

• Bachelor’s Degree in Business Studies, Economics, or related field from a recognized institution.

Work Experience

• Minimum 5 years’ experience in banking operations with exposure to credit lending and debt collection.

• Proven track record of exceeding recovery targets.

• Knowledge of legislation on securities and regulatory requirements.

• Understanding of Sidian Bank Credit Risk Policy and Debt Recovery Manual.

Skills & Competencies

Technical Competencies

• Analytical and structuring skills

• Risk management expertise

• Stakeholder engagement

• Commercial awareness

• Action orientation

Behavioral Competencies

• Strong planning and organizational skills

• Decisiveness in debt management decisions

• Excellent interpersonal and negotiation skills

• Strong communication and presentation abilities

Professional Certification

• Professional Banking qualification (e.g., CPAK) or Debt Collection certification is an added advantage.

Application Instructions

Interested candidates are invited to complete the Application Form for the position:
Position Applying For: Senior Officer – Debt Recovery

Applications should include a detailed CV, academic and professional certificates, and references.

Important Notice

• Sidian Bank is an Equal Opportunity Employer.

• No payment is required at any stage of the recruitment process.

• Only shortlisted candidates will be contacted.

APPLY NOW