Information Management Assistant at U.S. Embassy to Kenya

Information Management Assistant at U.S. Embassy to Kenya

Information Management Assistant Job at U.S. Embassy to Kenya | Apply by October 22, 2025

Location: Nairobi, Kenya
Organization: U.S. Embassy to Kenya
Job Type: Full-Time
Experience: Minimum 2 years
Qualification: Diploma or Bachelor’s Degree
Application Deadline: October 22, 2025
Job Field: ICT / Computer, Administration

About the U.S. Embassy to Kenya

The U.S. Embassy in Nairobi was established in 1964 and has since been a cornerstone of strong diplomatic relations between the United States and Kenya. Through partnerships in governance, security, education, and trade, the Embassy advances mutual goals and provides essential services to U.S. citizens living in or visiting Kenya.

The Embassy’s Information Management team ensures smooth communication and secure information flow across all mission platforms, supporting diplomatic operations and public engagement efforts throughout the country.

Position Overview

The U.S. Embassy to Kenya is seeking to hire a qualified Information Management Assistant (Diplomatic Technology Assistant) to join its Diplomatic Technology Customer Engagement team.

This role provides frontline technical and systems support to Embassy personnel, addressing IT issues, maintaining system functionality, and ensuring smooth day-to-day digital operations. The position requires a Top Secret Security Clearance and the ability to handle sensitive information responsibly.

Key Responsibilities

1. Service Desk Support, Operations, and Systems Administration (70%)

• Provide technical assistance and basic systems administration for both classified and unclassified systems.

• Offer frontline customer support in person, via phone, email, or chat.

• Manage user accounts and assist staff in resolving IT-related issues.

• Maintain operational functionality of mission systems and ensure timely escalation of complex technical problems.

• Collaborate with cross-functional teams to resolve hardware and software challenges.

2. Event and VIP IT Support (15%)

• Provide on-site IT support during official functions, meetings, and high-level events.

• Set up and manage audiovisual and conferencing systems to ensure seamless execution.

3. Training, Knowledge Management, and Cybersecurity (15%)

• Assist in staff IT training and orientation programs to strengthen digital literacy and security awareness.

• Support cybersecurity awareness initiatives, ensuring compliance with Embassy technology policies.

• Contribute to documentation and knowledge management efforts for technical support processes.

4. Projects and Administrative Support

• Support technology-related projects and ensure effective coordination between departments.

• Perform additional administrative or operational duties as assigned.

Qualifications and Requirements

Education:

• Completion of at least two years of full-time post-secondary study at a recognized college or university (equivalent to diploma or higher).

Experience:

• Minimum two (2) years of experience in an office or administrative setting, providing IT support or customer service using office productivity software and online applications.

Skills and Competencies:

• Strong technical troubleshooting and communication skills.

• Familiarity with Microsoft Office Suite and other common productivity tools.

• Ability to work effectively in a high-security and fast-paced environment.

• Strong attention to detail and a commitment to data confidentiality.

• Proven teamwork, problem-solving, and customer-service orientation.

Job Details at a Glance

• Position: Information Management Assistant (Diplomatic Technology Assistant)

• Employer: U.S. Embassy to Kenya

• Location: Nairobi, Kenya

• Type: Full-Time

• Experience: 2 years minimum

• Education: Diploma or higher

• Security Requirement: Top Secret Security Clearance

• Deadline: October 22, 2025

Why Join the U.S. Embassy Team?

Working at the U.S. Embassy in Nairobi offers a chance to be part of a globally respected institution dedicated to international cooperation, innovation, and service excellence. The Embassy provides a diverse, inclusive, and collaborative work environment with opportunities for professional growth and meaningful contribution to U.S.–Kenya relations.

How to Apply

Interested and qualified applicants should submit their applications online through the official U.S. Embassy recruitment portal:
Apply Now on erajobs.state.gov

Application Deadline: October 22, 2025

The U.S. Embassy to Kenya is hiring an Information Management Assistant in Nairobi. Apply by October 22, 2025. Open to candidates with at least 2 years of IT or administrative support experience.