BACKGROUND OF THE ASSIGNMENT

The role focuses on monitoring, quality assurance, process optimization, and risk identification related to medical clearances, sick leave, and associated medico-administrative workflows across Country Offices (COs), ensuring consistency with WFP standards while avoiding duplication of HQ clinical or decision-making functions

RESPONSIBILITIES

Medical Clearance Oversight and Workflow Management

• Maintain end-to-end visibility of the medical clearance pipeline across assigned COs.
• Monitor status of cases (pending, incomplete, delayed) and proactively follow up to prevent operational delays.
• Ensure submissions meet minimum documentation and quality standards prior to medical review.
• Identify recurring issues (e.g., incomplete submissions, delays, system gaps) and implement corrective actions.
• Serve as regional focal point for coordination between COs, HR, and Medical Officers (without performing clinical decision-making).

Sick Leave Monitoring and Risk Surveillance

• Support implementation of sick leave processes across COs in line with WFP policies.
• Monitor patterns, trends, and prolonged absences, ensuring timely escalation of high-risk cases.
• Establish and maintain a tracking mechanism for recurrent and long-term sick leave cases.
• Support early identification of occupational, psychosocial, or environmental health risks through data trends.

Medico-Administrative Quality Assurance

• Ensure consistency, completeness, and accuracy of medico-administrative documentation across COs.
• Conduct periodic quality checks and validation reviews of submissions and records.
• Maintain audit-ready documentation systems in compliance with WFP and UN standards.
• Promote adherence to confidentiality and data protection principles in all processes.

Process Optimization and Field-Level System Strengthening

• Adapt and implement field-appropriate workflows and guidance for: Medical clearances, Sick leave processes
• and medical documentation standards
• Identify inefficiencies and bottlenecks and recommend practical, field-adapted solutions.
• Develop and maintain simple tools (trackers, checklists, dashboards) to support CO operations.
• Contribute to harmonization of medico-administrative practices across COs.

Stakeholder Coordination and Operational Support

• Act as key coordination point between COs, HR, Medical Unit, and relevant stakeholders.
• Provide clear guidance and support to COs to improve compliance and efficiency.
• Facilitate resolution of medico-administrative issues through effective coordination.
• Support onboarding and orientation of staff on medico-administrative processes.

Duty of Care Support and Risk Escalation

• Identify and escalate critical or sensitive cases requiring urgent attention.
• Support monitoring of Duty of Care risks related to delays, access to care, or administrative gaps.
• Provide inputs to Medical Officers and management for risk-informed decision-making.
• Ensure strict adherence to confidentiality and ethical standards.

Data Management, Reporting, and Decision Support

• Maintain and oversee accurate medico-administrative data systems (e.g., Medgate, Workday, trackers).
• Develop and maintain dashboards and reporting tools for: Medical clearance pipeline, Sick leave trends Operational risks and delays
• Produce regular analytical reports highlighting trends, risks, and recommended actions.
• Support health risk assessments and planning through data-driven insights.

Targeted Administrative and Operational Support

Provide targeted support for:

• Medical travel documentation
• Referral and MEDEVAC administrative coordination
• Support administrative readiness of medical activities without duplicating HQ or clinical roles.

Other Duties

• Perform other related duties as required in support of the Medical/Wellness Unit.

QUALIFICATIONS & EXPERIENCE REQUIRED

Education:

• Completion of secondary school education. A post-secondary certificate in the related functional area and preferably supplemented by a university degree.

Experience:

• At least three years of experience in healthcare, UN or NGO deep field experience.
• Exercises process ownership and oversight across multiple duty stations
• Performs quality assurance, risk monitoring, and system strengthening functions
• Provides decision-support through analysis and reporting
• Requires independent judgment, coordination, and problem-solving beyond transactional tasks

Skills and knowledge:

• Strong analytical and organizational skills
• High level of discretion and confidentiality
• Ability to manage complex workflows across multiple duty stations
• Strong coordination and stakeholder engagement skills
• Ability to identify risks and propose practical solutions
• Familiarity with UN/WFP systems (Workday, Medgate) is an advantage

Languages:

• Fluency in English. Knowledge of a second U.N language will be an added advantage

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The World Food Programme (WFP) is the world’s largest humanitarian organization, saving lives in emergencies and building pathways to resilience, stability and sustainable food systems for people affected by conflict, climate shocks and environmental degradation.

Across Eastern and Southern Africa, climate variability, advancing land degradation and chronic water scarcity continue to erode the foundations of rural livelihoods and food security outcomes—particularly in drylands, where arid and semi‑arid landscapes are highly exposed to climate shocks and where food insecurity is recurring. Degraded ecosystems, weak watershed management and insufficient community infrastructure reduce the capacity of households and local institutions to absorb shocks and recover sustainably. These pressures disproportionately affect food-insecure populations, including women, and pastoral communities, whose food security depend directly on fragile natural resources.

Yet degraded land, and drylands in particular, also hold significant potential. With the right investments in land restoration, water harvesting, and community infrastructure, these landscapes can recover rapidly, rebuild productive capacity, strengthen food and nutrition security, and generate inclusive livelihood opportunities. WFP’s resilience programming leverages this potential to transform vulnerability into long-term, climate-smart development gains, with the objective of reducing acute food insecurity, malnutrition and dependence on humanitarian assistance.

WFP’s resilience and livelihoods portfolio increasingly emphasizes land restoration, regenerative land management practices (including but not limited to soil and water conservation), community infrastructure, and nature-based solutions as core strategies to stabilize degraded landscapes, reduce acute food insecurity, and strengthen adaptive capacities in line with WFP’s Strategic Objective 2 (SO2) to reduce humanitarian needs.

The SC8 Resilience, Ecosystems, and Community Infrastructure will help strengthen the design and implementation of food for assets (FFA) field-level activities, , support participatory planning, and provide technical guidance for watershed management, water harvesting systems,  rangeland regeneration, and small-scale community infrastructure to ensure that asset creation contributes to improved food security outcomes and reduced reliance on humanitarian assistance. The incumbent will work closely with programme teams (such as nutrition, homegrown school feeding, adaptive social protection), engineering colleagues, government extension services, and cooperating partners to ensure high-quality, inclusive resilience interventions – at scale. The role contributes to enabling vulnerable populations to better anticipate, absorb and recover from shocks, thereby preventing the escalation of food security crises and supporting sustainable recovery pathways.

Given that the Team also covers interventions aimed at nurturing skills for livelihood opportunities, the Officer will also provide technical and programmatic support to their design, quality assurance and roll-out across Country Offices (COs).

ACCOUNTABILITIES/RESPONSIBILITIES:

The role is primarily focused on providing technical support and capacity strengthening to Country Offices. Working under the supervision of the Team Lead Resilience & Livelihoods, the incumbent will perform the following responsibilities:

 Support Country Offices on Food for Assets, ecosystem restoration, community infrastructure, Soil and Water Conservation (SWC)

• Support field officers, partners and practitioners in the design of ecosystem restoration and community infrastructure interventions at watershed level, ensuring alignment with food security objectives and resilience outcomes for vulnerable populations, applying regenerative design principles to restore the hydrological cycle, soil health and fertility.
• Provide hands-on technical guidance on regenerative land management practices as part of resilience-building interventions aimed at improving food security and reducing vulnerability to shocks. This includes half-moons, contour bunds, terraces, zai/tassa pits, infiltration trenches, stone bunds, check-dams / gabions, soil sedimentation dams, and other good practices in Natural Resource Management (NRM).
• Support alignment of activities with socio-environmental assessments and nature-based solutions.
• Support Country Offices in developing planning and reporting templates, and technical guidelines tailored to country contexts.

Field Presence, Bootcamps & Capacity Strengthening

• Support technical bootcamps and field trainings on watershed restoration, SWC, and community infrastructure.
• Provide on-the-job coaching to Cooperating Partners (CPs), field monitors, and community groups.
• Support development of practical training materials, manuals, and field guidance linked to FFA and resilience programming objectives.
• Facilitate community planning using community-based participatory planning or similar methodologies.

Support to Country Office Programming & Operational Backstopping

• Support in technical backstopping to Field Offices on design, targeting, sequencing, and monitoring of resilience activities ensuring alignment with food security and nutrition objectives and outcomes.
• Support the integration of natural resource management, land restoration, and ecological regeneration within food systems, school feeding, nutrition, social protection, and climate services to strengthen resilience and reduce food insecurity and malnutrition.
• Provide technical inputs on linkages between community assets, post-harvest management, and market-based solutions with a focus on improving food security and resilience outcomes.
• Review partner proposals, workplans, and designs for technical coherence.
• Support organization of regional meetings, bootcamps, workshops and webinars with COs to review progress on ecosystem restoration, community infrastructure and livelihood skills interventions, strengthen collaboration and improve knowledge-sharing across the region and within the Global HQ Livelihoods, Infrastructures and Regenerative Practices team.
• Support coordination of annual FFA and livelihood skills interventions planning and reporting exercises with COs, ensuring coherence of planning figures, quality control, and timely updates in collaboration with global focal points.
• Contribute to the country-office planning and reporting process together with COs and the global team, ensuring high-quality and timely submissions.

Monitoring, Quality Assurance & Evidence Generation

• Conduct regular field monitoring missions to assess progress and quality.
• Support monitoring and evaluation (M&E) and field teams to collect biophysical, GPS/GIS and geospatial monitoring data.
• Document lessons learned, cost-efficiency insights, and case studies, including contributions to reducing food insecurity and humanitarian needs.
• Contribute to evaluation exercises, donor reporting and evidence products.

Integration, Partnerships & Coordination

• Strengthen coordination across WFP units including engineering, Vulnerability Assessment and Mapping (PRGF), nutrition, school feeding and social protection.
• Support engagement with local authorities, line ministries and community structures to align with national watershed and natural resources management plans.
• Contribute to the development of partnerships with universities, applied research institutions and NGOs for nursery development, seed sourcing and restoration.
• Support MoUs, expert rosters and capacity-building partnerships as needed.
• Enhance collaboration with the Asset Impact Monitoring from Space (AIMS) tool (remote sensing analysis) and support the use and integration of AIMS services across the region.
• Work closely with the Environmental and Social Safeguards (ESS) team to ensure that ESS  are mainstreamed and applied throughout the ecosystem restoration, community infrastructure and livelihood skills interventions project cycles.

Support to Resource Mobilisation

• Provide technical inputs to concept notes and donor proposals related to ecosystems, SWC, NRM, and community infrastructure.
• Prepare technical annexes, maps, and evidence for donor visibility.

Other Duties as Assigned

• Support additional field missions, emergency-related infrastructure work, or cross-unit collaboration as required, including in support of emergency response and early recovery efforts.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Experience:

• At least 2 years of progressively responsible experience in programme implementation related to food security, resilience, disaster risk reduction, or natural resource management, including ecosystem restoration, watershed management, land degradation control, or related fields.
• Demonstrated field-experience implementing SWC structures, water harvesting, or community infrastructure, ideally through participatory approaches and community mobilisation.
• Experience supporting programme implementation and operationalizing programmatic policies related to food security, resilience, disaster risk reduction, and/or social protection, including asset creation and community-based approaches; Ideally with a focus on fragile, dryland and/or drought-prone contexts.

Knowledge & Skills:

• Good technical understanding of resilience-building approaches, including natural resource management, land rehabilitation, community infrastructure, and their role in improving food security and reducing vulnerability. Experience in designing and conducting community infrastructure/land rehabilitation works would be a plus.
• Field experience with ecosystem restoration, community infrastructure and livelihood skills interventions planning and reporting processes, and contributing to regional knowledge-generation products, is an asset.
• Writing and oral communication, facilitation and training skills.

Education:

Advanced university degree (Master or equivalent) in Natural Resource Management, Environmental Science, Civil/Environmental Engineering, or related fields, or First University Degree with additional years of related work experience and/or trainings/courses.

Languages:

Working knowledge of English (proficiency/level C) is a must. Intermediate knowledge or proficiency in French (level B or C) would be a plus.

Job Purpose

• To ensure effective monitoring of corridor performance and efficiency gains to support efficient, sustainable, and compliant operations.
• To lead efficient and fair budgeting and reconciliation process for regional corridors across regions, well aligned with operational reality.
• To supervise timely and compliant PO and payment processes for South Africa/Durban corridor operations.

Key Accountabilities (not all-inclusive)

 Lead regional corridor performance monitoring

• Lead finalization, implementation and maintenance of performance tracking process and associated dashboards to track global corridor Key Performance Indicators (KPIs).
• Monitor corridor performance, identify best practices for improved corridor performance, and optimization opportunities, as well as prepare periodic performance reports.
• Lead the efficiency gains management process development and implementation, including discussions with COs, and Global HQ relevant functions.
• Monitor the efficiency gain progress, identify best practices for corridor efficiency, and optimization opportunities, as well as prepare periodic performance reports.
• Maintain the risk corridor register, monitor the corridor risks levels and risk assessment performed by the service providers, report and escalate risks to the Global Corridor Manager.

Manage cost budgeting and reconciliation for regional corridor services

Supervise and lead the team working on:

• Lead the implementation of the budgeting relevant part of global corridor operations solution, summarized in service ToR.
• Propose and align service costing methodology and establish and agree on corridor cost share.
• Define annual plan and budgets for regional/global corridor services, well aligned with operational reality.
• Conduct quarterly and annual reconciliation for regional/global corridor services.
• Advise on optimal corridor hubs’ staffing levels and infrastructures.
• Prepare corridor budgeting report and facilitate Corridor Management Committee sessions.
• Facilitate Country Office (CO) trainings on corridor budgeting process and relevant digital tools.

Supervise budget, Purchase Order (PO) and payment lifecycle for South Africa/Durban Corridor operations

Supervise and support the team working on, including periodic monitoring of the process leadtime:

• Ensure timely Proforma Invoice (PFI) to service recipients COs and ensuring funds programming for South Africa/Durban corridor.
• Ensure timely purchase order lifecycle for the awarded contracts relevant to Durban/South Africa operations.
• Ensure timely invoice management and support to payment for the awarded contracts relevant to Durban/South Africa operations.

 Other responsibilities

• Support the COs and other regional offices in implementing the Global Corridor Operations processes and Standard Operating Procedures (SOPs).
• Strengthen data sharing and communication framework for regional/global corridor stakeholders.
• Support and be alternate of Corridor Planning & Monitoring Lead as required.
• Guide and supervise colleagues within the incumbent’s team.

Expected Key Deliverables

• Established corridor performance tracking framework and KPI dashboards.
• Implemented efficiency gains management framework and tracking mechanisms.
• Produced periodic corridor performance and efficiency reports, highlighting risks and optimization opportunities.
• Delivered quarterly and annual budgeting and financial reconciliation outputs for corridor services.
• Established timely and compliant financial process management for the Durban/South Africa corridor, including PFIs, POs, invoicing, and payments.
• Strengthened stakeholder communication and data-sharing mechanisms.
• Enhanced team support, supervision, and capacity development structures.

Minimum Qualifications & Experience

• Education: Advanced University degree in Transport Economics, Supply Chain, Logistics, Engineering, Business Management or other related field, or First University degree with additional years of related work experience and/or training/courses
• Experience: At least 3 years of postgraduate professional experience. Extensive practical experience in logistics operation management, performance monitoring and analysis, and efficiency gain. Extensive experience in people management.
• Skills: Proficiency in Microsoft Excel, PowerPoint, and Word.

Languages: Fluency in English (oral and written).

Desired Knowledge & Skills

• Strong knowledge of financial processes related to logistics and budget management.
• Experience in consultancy and reporting type of work.
• Experience in project management.
• Ability to effectively liaise and coordinate with internal and external stakeholders.
• Familiarity with WFP systems (WINGS, LESS, SAP, invoice tracking tools).
• Knowledge of WFP regional and global corridor operations.