Credit Management Trainer

Credit Management Trainer at Collection Africa Limited

Credit Management Trainer at Collection Africa Limited

Key Responsibilities

Design and deliver high-impact training programs for collectors

Build skills in negotiation, customer engagement, and ethical debt recovery

Coach and mentor team leaders and agents on call quality and conversion

Develop training modules on call handling, objection management, and debtor segmentation

Ensure compliance with legal and regulatory frameworks

Promote integrity, professionalism, and customer-centric collections

Analyze performance data to improve training content

Introduce best practices and innovation in collections strategy

Support onboarding and continuous development programs

Align training with business goals and portfolio performance

What They Are Looking For

Bachelor’s degree in a business-related field

At least 5 years’ experience in training

Strong understanding of the loan recovery industry

Excellent coaching, communication, and analytical skills