Specialist Complaint Manager at Absa Bank Limited
Specialist Complaint Manager at Absa Bank Limited
Specialist Complaint Manager at Absa Bank Limited
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To plan, manage and monitor the implementation of complaints resolution management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Job Description
Complaints resolution: Ensure queries, disputes and complaints resolution are resolved according to acceptable standards and according to the appropriate business processes, rules, policies and procedures | Effective stakeholder management: Ensure that expectations of complainants are managed through adequate feedback on the progress into the investigation and resolution of a complaint | Finalisation of complaints: Finalise all complaints allocated by complying with all requirements prescribed by any Complaints Process or Policy applicable from time to time
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
