Médecins Sans Frontières (MSF) Seeks a Face-to-Face & Telemarketing Officer – Apply By April 29, 2026
MSF Southern Africa Hiring: Telemarketing Officer R30k
Doctors Without Borders/Médecins Sans Frontières (MSF) Southern Africa has announced a vacancy for a Face-to-Face & Telemarketing Officer based in Johannesburg. This MSF Southern Africa telemarketing officer position offers a monthly salary of R30,447.00 plus comprehensive benefits including a 13th cheque, medical aid, and pension contributions. The application deadline is April 29, 2026.
MSF Southern Africa is a vital part of a global network of compassionate professionals dedicated to medical humanitarian work. Guided by medical ethics and a shared commitment to humanity, MSF teams deliver critical healthcare to people affected by conflict, disasters, epidemics, and exclusion from medical services in over 70 countries.
The telemarketing officer at MSF Southern Africa will drive the performance of external fundraising agencies, ensuring high-quality donor acquisition and retention through hands-on leadership, training, and data-driven strategies.
This role is perfect for an energetic professional who excels at motivating teams, optimizing campaigns, and aligning fundraising with MSF’s ethical values to support life-saving work worldwide.
This MSF Southern Africa position is based in Johannesburg, with the MSF Southern Africa office serving as a dynamic hub for recruitment, communications, and operational support. The organization also has an office in Cape Town.
Key Responsibilities
The successful candidate for this telemarketing officer role will have several key responsibilities.
Lead Field and Agency Operations
The Face-to-Face & Telemarketing Officer serves as MSF’s on-site representative, builds relationships with agency managers and teams, conducts regular site visits for monitoring and coaching, and drives excellence through feedback and troubleshooting.
Deliver Training and Quality Assurance
The role involves providing engaging training sessions, observing pitches and calls, refining scripts and techniques, implementing evaluation frameworks, and ensuring accurate communication of MSF’s mission and principles.
Monitor Performance and Reporting
The telemarketing officer tracks KPIs including conversions, retention rates, and return on investment (ROI). The role produces insightful reports and collaborates with digital, business intelligence, and retention teams for data-driven improvements.
Ensure Compliance and Donor Experience
Enforcing ethical standards, brand guidelines, and data protection under the Protection of Personal Information Act (PoPIA) is essential. The officer conducts audits and resolves complaints promptly.
Handle Administration and Coordination
Management of contracts, invoices, logistics, dashboards (such as Salesforce), and procurement for agency renewals falls under this role.
Foster Collaboration and Innovation
The MSF Southern Africa telemarketing officer shares insights to enhance campaigns and donor journeys, integrates systems, and identifies new techniques for efficiency.
Qualifications and Skills Required
A Diploma or Degree in Sales, Marketing, Communications, or a related field is required. Three to five years of experience in direct sales, fundraising, or donor acquisition, specifically in Face-to-Face and/or Telemarketing, is essential.
A proven track record in training, coaching, and motivating teams is required, with experience managing external agencies. Proficiency in Microsoft Office (Excel/Google Sheets) and CRM systems (Salesforce is advantageous) is necessary.
A valid driver’s licence and own reliable vehicle for regular travel within South Africa are mandatory. Fluency in English (spoken and written) is required; additional languages are a plus. Call centre and Face-to-Face experience is advantageous, and an NGO or humanitarian background is desirable.
Personal Qualities
The ideal MSF Southern Africa telemarketing officer is driven and persuasive, able to motivate others, inspire performance, and thrive in target-driven environments. A team player who collaborates effectively and builds strong relationships in a dynamic, supportive setting is essential.
Detail-oriented individuals who ensure accuracy in reports, compliance, and data management will excel. Cultural sensitivity, approaching work with cross-cultural understanding and confidentiality, is required. Most importantly, candidates must be values-driven, aligning with MSF’s principles of respect, transparency, integrity, accountability, trust, and empowerment, and adhere to the MSF Behavioural Commitments.
What MSF Southern Africa Offers
Monthly Salary: R30,447.00. Position Level: 5. Benefits: 13th cheque in November, 10% additional pension contribution, 100% medical aid contribution, transport allowance, and cell phone allowance. Resources: A fully equipped workspace with a computer, internet, stationery, and more. Contract: 12 months, based in Johannesburg.
Why Join MSF Southern Africa
Successful candidates for this telemarketing officer role will make a global impact by supporting a world-renowned organization that transforms lives through healthcare and advocacy. The position offers the chance to advance a fundraising career in a mission-driven environment with opportunities for innovation and leadership.
MSF Southern Africa is governed by the MSF Southern Africa Association, with over 300 members from seven regional countries. The organization is passionate about fostering an inclusive culture where diverse voices thrive. Applications are warmly welcomed from individuals of all genders, ages, sexual orientations, nationalities, races, religions, abilities, and other diversity characteristics.
How to Apply for
Interested and qualified candidates must submit their applications before the closing date. The application deadline is April 29, 2026. The expected start date is as soon as possible.
Only shortlisted candidates will be contacted. MSF Southern Africa notes that the protection of personal data is important. By submitting an application, candidates consent to MSF using their personal data only for the recruitment process. Personal data will be treated confidentially and will not be used in any other way not foreseen for recruitment purposes.
Note
Applicants for this MSF Southern Africa telemarketing officer position should be aware that legitimate recruitment processes do not require payment of any fees. All official communication regarding shortlisting and interviews will be sent through the contact details provided during application.
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